Why Store Cleanliness Is Important to Shoppers

Is your retail store seeing declining traffic numbers? While you may have the best deals around, fantastic customer service or an ideal location, there’s one area that can turn retail shoppers away from your store you may not be aware of — cleanliness.

If a retail shopper enters your store and sees dirty surfaces, dusty shelves and sticky floors, they may turn right around and head back to the parking lot. What goes into making a clean store, and how can you keep your retail store looking sanitary to your customers?

What Makes a Clean Store?

While you most likely clean your store regularly with the help of employees or a janitorial service, certain areas have a bigger impact on your customers’ perception of your store’s cleanliness. Check out these areas that can have a significant effect on how clean your store appears to your shoppers.

A Clean Entryway

One of the first areas that a customer sees when walking into your place of business is the entryway, which is why it’s so important to have a clean entry that makes a good first impression.

The entryway bridges the gap between the outside world and the inside of your business and presents an opportunity for trash, dirt and grime to collect. Debris — such as cigarette butts, gum, footprints and leaves — can pile up rapidly if not regularly swept clean, leaving the appearance of an untidy entrance and overall dirty retail environment. Ensure a big impact on customers by cleaning the entrance to your store regularly.

Access to Sanitizer and Trash Cans

Even before a worldwide health crisis, customers liked the opportunity to have hand sanitizer present during their shopping experience, particularly near shopping carts. With hundreds of customers a day, keeping your carts, baskets and shopping bags sanitized is crucial for your retail space’s cleanliness.

Strategically place trash cans inside and outside of your store to limit littering and trash buildup. Something as simple as a waste bin on the end of every other aisle can drastically reduce littering in your aisles and improve overall appearance and cleanliness.

floor buffing machine on white tile flooring

Sparkling Floors

The flooring in your retail space will often showcase dirt and grime more than any other area. If your floors are carpeted, vacuum and shampoo them regularly. Vacuuming should be done daily, and carpets should be shampooed for stain removal as often as needed.

Most retail stores have tile, wood or concrete flooring. To ensure your hard surface flooring doesn’t build up with grime, wash your floors daily and aim to buff and shine them several times per season.

Clean Restrooms

Your store’s restrooms are one area with the potential to have one of the biggest impacts on your customer. For many customers, a dirty restroom is equated with an overall unsanitary store. Newer, modern stores have large restrooms with bright lighting, multiple stalls, air fresheners and automatic sinks and dryers. The idea is to limit what customers have to touch while keeping the overall restroom experience pleasant.

All store restrooms should be inspected and cleaned multiple times per hour to ensure the space is clean and fully stocked with toilet paper, hand towels and hand soap.

The Importance of First Impressions

While a sanitary store is crucial for a safe and healthy retail environment, the perception that your store is clean is just as important to the overall success of your company. Retail space could be regularly sanitized and cleaned, but dirt in an area with no effect on your store’s actual sanitation, like litter in your parking lot, could give customers the impression you don’t take cleanliness seriously.

Balancing sanitation and cleanliness with your customers’ first impressions is important to maintain a trustworthy and spotless retail space.

Consider Exterior Appearance

Before customers even set foot in your store, the first thing they see is the parking lot and exterior façade of your building. Ensure your parking lot is regularly cleaned, carts and baskets are put away, hedges and grass are properly trimmed, and the front of your business appears clean and sanitary.

Strategically place trash cans around your parking lot and encourage shoppers to return their carts to the front of the store. Clean and powerwash the front of your building regularly to keep it spotless and stain-free.

Cleaning is Essential for Safety and Liability

A clean store is a good way to retain your customer base and it’s critical for maintaining a safe retail environment. Stains, spills and dust build up on the floor are potential slipping hazards that could lead to customer harm. Regularly wipe and wash your floors and place wet floor signs around these areas to prevent injury and potential lawsuits.

In the age of COVID-19, putting sanitation at the forefront of your priorities is pivotal in keeping your customers safe and healthy. Encourage masks and hand sanitizer usage when possible and sanitize shopping cart and basket handles regularly. Consider a service such as AmplifyClean™ for personalized solutions to keep your employees and customers safe.

How to Keep Your Store Clean

While it may seem overwhelming at first, keeping your store clean doesn’t have to be challenging. Regularly sanitizing, washing and keeping up with dirt and debris can make a huge difference in your store’s cleanliness. Consider the following ideas to keep your store as clean as possible:

  1. Create a daily checklist routine: One of the most difficult parts of keeping a clean retail space is figuring out when to do the cleaning. Create a checklist for your daily cleaning routine and assign different tasks to employees. When each task is done by a different team member, cleaning and sanitizing your space is quick and efficient.
  2. Make sure surfaces are sanitized properly: Properly sanitizing surfaces in your retail store — such as countertops, floors, cash registers and shopping cart handles — are critical to the cleanliness of your environment. Sanitize surfaces that employees and customers come into contact with daily.
  3. Hire a professional cleaning service: Sometimes keeping up with the cleanliness of your store can feel like too much, and that isn’t uncommon. Consider hiring a professional cleaning service team to take care of daily cleaning and sanitation so you can better focus on running the day-to-day operations of your business.

TFG Can Help Keep Your Retail Store Clean

Store cleanliness plays a vital role in everything from making a memorable first impression and encouraging return customers to preserve your building and avoiding hazardous situations. For more information on hiring a professional cleaning service, contact the experts at TFG today!

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Chief operating officer

Ryan Sklar has been a facilities industry mainstay for over 20 years. Gaining his knowledge and experience from the ground up, he has led successful teams in a myriad of corporate settings. Whether the need has been national sales and operations, corporate blueprinting and strategizing, mergers and acquisitions or executive leadership, Sklar has displayed a consistent and proven approach to success throughout the industry.

Prior to joining The Facilities Group, Ryan held the role of Executive Vice President of Service Delivery and Innovation at City Wide Franchise Co. Under his guidance and leadership City Wide had the strongest 5 years in their company’s 60 year history, both from a top line sales and bottom line profitability standpoint. His experience in Retail, Automotive, Logistics, Healthcare, Fitness and Grocery verticals will serve The Facilities Group well.

Ryan holds a Bachelor’s Degree in Business Administration from the University of Delaware and a Master’s Degree in Business Management from Adelphi University’s, Willumstad School of Business in New York.

Ryan Sklar

EVP OF TRANSFORMATION & CHIEF OF STAFF

Dwight has spent his entire career in the facility service and maintenance industry, holding various positions, including Integration, Human Resources, Accounting, Purchasing, and Information Technology. He prides himself on working alongside our partners and management teams on a daily basis.

Since 2015, Dwight has led the integration of over 25 transactions in the facility service space, including both platform and bolt-on opportunities.
Dwight’s responsibilities at The Facilities Group include business integration, operational due diligence, system synergies, project management, strategy execution, and day-to-day operational support and oversight.

He holds a Bachelor’s in Management from The University of Tampa’s John H. Sykes College of Business and is a Certified Professional in Human Resources (PHR). On the weekend, you may catch him on the golf course or at a local sporting event.

DWIGHT TESORO

PRESIDENT

An experienced business leader with a successful track record of maximizing value to customers and internal stakeholders through driving innovation and growth within highly dynamic, technology-enabled mobile workforces.

Adam has held multiple positions over his 20+ year career with a focus on creating an engaged workforce, while supporting them with real-world solutions that are focused on an optimized process, technology, and conversion of data to information, with a blend of human and technical systems.

Some of Adam’s prior leadership positions include SVP US Operations at ABM and President of Unifi (formerly Delta Global Services), where Adam oversaw over 22,000 employees in nearly 200 airports performing multiple services including full ground handling, aircraft cleaning, security, cargo, facilities management and janitorial.

Adam received his Bachelor’s degree in Finance and his MBA from the University of Georgia.

ADAM TAYLOR

Paul Gargagliano

Paul Gargagliano has over 20 years of experience in finance, public and private accounting, and has held several high-level financial positions within the janitorial and professional services industry. Paul’s experience also includes service in the United States Coast Guard for over 20 years where he retired as a Master Chief Boatswainsmate.

In addition, Paul also served in the Airborne Infantry of the United States Army. Paul has led teams at various levels and believes in the importance of culture and people for the success of all organizations.

Paul graduated summa cum laude from the University of South Florida with a Bachelor of Science degree in Business Administration. He is a Certified Public Accountant (CPA) in the States of California and Florida as well as a Chartered Global Management Accountant (CGMA). Paul was the previous CFO of Diversified Maintenance and Hill-Ward Henderson.

PAUL GARGAGLIANO​

CHIEF OPERATING OFFICER

An experienced leader and executive, Dave has spent over thirty years in the facility management & service industry. This includes ten years as a facility manager as well as twenty years as a building service contractor executive.

Across his career, Dave has spearheaded operations & sales in several market segments such as janitorial, high rise window cleaning, painting, waterproofing, and caulking. During his time with The Facilities Group, Dave has successfully completed fifteen acquisitions, leading operational integration & processes, sales strategies, philosophy and most importantly culture.

Dave holds a Bachelor’s Degree in Management from the University of South Florida, and earned his Real Property Administrator (RPA), and Facility Manager Administrator (FMA) from BOMA in 1998, 1999, and his Green Cleaning Certification from the Green Clean Institute in 2005.

DAVE ANGEL

CHIEF HUMAN RESOURCE OFFICER

As the CHRO & Senior Vice President of People –Strategy and Solutions, Vivian Smith leads People functions that support both our business objectives and growth to ensure the success of the organization. She has proven abilities in developing and leading human capital management programs and People operations that allow for effectively advancing human capital to its highest potential while generating a culture of engagement and inclusion.

Vivian spent the last 16 years in a Senior HR Leadership role with ABM before joining The Facilities Group. She provided overall strategic HR leadership at corporate and subsidiary companies. Directed, implemented, and ensured compliance while fostering a workplace environment consistent with company values. Oversaw the development and administration of compliance and reporting functions, mergers and acquisition transitioning, organizational structure changes, performance management, training and development, employee relations, diversity, and inclusion. She directly oversaw the Houston, TX ABM HR Share Services office and ran point on all items related to People during the GCA acquisition where she successfully onboarded over 37,000 employees. Over the course of her time at ABM, Vivian spearheaded HR functions for 5+ acquisitions across the country, all with employee counts north of 2,500.

VIVIAN SMITH

CHIEF SALES OFFICER

Jeff Hawkins has spent the past 20 years as a Sales and Marketing leader in the janitorial and facilities maintenance industry. He has led successful teams from local support offices to multi-million dollar national sales organizations. Jeff is an experienced leader in Franchising and working with Corporate Owned offices throughout the United States with Jani-King for 10+ years.

Prior to joining The Facilities Group, Jeff led the National Sales Team at City Wide Franchise Co. His leadership and drive secured national partnerships with some of the largest companies in the transportation industry increasing organic growth from $8 million to $74 million in less than 3 years. His experience in Hospitality, Automotive, Logistics, Medical and Education vertical markets provides our companies with the education, training and support for future growth.

JEFF HAWKINS

CHIEF TECHNOLOGY OFFICER

Keaton is an Information Technology (IT) professional with 15 years of progressive experience. Prior to joining The Facilities Group, Keaton was a Sr. IT Consultant with Leidos, a fortune 500 company, for eight years where he successfully led multiple large-scale development, implementation, upgrade, optimization, and sustainability projects for his clients with budgets exceeding $100M+ and project teams of 100+ members. Earlier in his career Keaton worked at Lakeland Regional Medical Center and previously interned at industry leading companies Ernst & Young, State Farm and Publix.

Originally from Indiana, Keaton earned his bachelor’s in Management Information Systems from the Indiana State University Scott College of Business and his master’s degree in Management Information Systems from the Indiana University Kelley School of Business, which is ranked in the top 25 among US business schools.

Keaton holds various certifications including Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL) Foundation.

KEATON KRUMREICH

Scott Henley

Scott Henley is the Chief Operating Officer for The Facilities Group National Division. Scott joined a TFG subsidiary, Excel Building Services, in 2012 as VP of Operations. Scott developed and built the ISP division at Excel, which now services over 2000 locations nationally.

Scott brings more than 25 years of experience in Facilities Management. Scott studied Business Management at Augusta College, where he played baseball, and Georgia State University. Scott has been involved with both PRISM and ISSA for over 20 years. Scott resides in Fayetteville, Georgia, with his wife Amy and their two children.

SCOTT HENLEY

Jack McCown

Coming soon. 

Jack McCown

Group Chief Operations Officer

Alfu Miah serves as Group Chief Operations Officer at The Facilities Group. He is responsible for enabling business scalability while driving increased value through account management,  customer retention, topline growth, and enhanced profitability.  

At University of North London, he studied engineering and started his career in the automotive industry, designing and manufacturing cars. Since then, he has applied his continuous improvement mindset to drive substantial revenue growth across a variety of global industries-leveraging ample experience in facilities management, commercial operations, solutions design, and business transformation. He brings to TFG decades of proven success in the design, implementation and execution of compelling business growth, strategy, and solutions for some of the most respected companies around the world.

Alfu Miah

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Fergus, CFO

CHIEF FINANCIAL OFFICER

O’Connell brings extensive facility service leadership experience to the role, having served on the Board of Directors at The Facilities Group since October 2022. Prior to joining TFG, he was the CFO of Kellermeyer Bergensons Services (KBS).
O’Connell also held multiple executive leadership positions including CFO and CEO of the North American division at ISS, one of the largest facilities management companies in the world. He also led the sale and integration of Pristine Environments following its sales to KBS, a national janitorial company.
O’Connell, who holds a bachelor’s degree in business studies from the University of Limerick, has been recognized by industry colleagues for sound financial leadership throughout his career. He specializes in implementing successful growth strategies, operational excellence, and effective change management.

Fergus O'Connell

Mark Borge

Mark Borge has been a driving force in the facility services industry as the Principal and Co-founder of Best Facility Services since August 2004. Under his leadership, the company has grown to become a recognized name in the field, providing top-notch services that consistently exceed client expectations. Mark’s extensive background, which spans from sales at Swifty Printing/Redstone Visual Impressions to Vice President of Minuteman Press Arlington, has equipped him with a profound understanding of business operations and customer service excellence. His venture into real estate investment in 2008 further showcases his adeptness in identifying and capitalizing on market opportunities, strengthening his portfolio and contributing to his comprehensive skill set in both business management and investment strategies.

Mark Borge’s active and prior involvement in esteemed organizations like Lifestyles Unlimited, The Entrepreneurs Organization, and the United States Green Building Council showcases his dedication to professional growth and community engagement. His diverse interests are backed by a solid education, holding a Bachelor’s in Business Administration – Finance from UTA. Mark has held leadership roles in various boards, emphasizing his commitment to organizational success.

Mark Borge

Scott Paul

Scott Paul is the past president of The Facilities Group Hawaii, LLC (formerly known as Kleenco Group), a commercial building maintenance and janitorial company founded in Hawaii in 1971.  Scott acquired Kleenco Group in 2012, and over the subsequent nine years more than doubled revenue and quadrupled earnings. In 2021, Scott sold Kleenco Group to The Facilities Group.  Scott led the integration of Kleenco Group with its sister company, Armstrong Building Maintenance (acquired by The Facilities Group in 2020), when the two companies merged to form The Facilities Group Hawaii with 600 employees.  Scott led the combined company through 2023 and continues as a partner and advisor to The Facilities Group. 

Prior to acquiring Kleenco Group, Scott was president & CEO of Hoku Corporation, a Nasdaq-listed solar company based in Hawaii and majority-owned by a Chinese state-owned enterprise.  Scott first joined Hoku in 2003 as its VP business development & general counsel.  In 2008, Scott was promoted to chief operating officer, and in April 2010 became chief executive officer and joined Hoku’s board of directors.  Scott resigned as Hoku’s CEO in June 2012 but continued to serve on its board of directors as chairman of the restructuring committee until July 2013. 

Before joining Hoku, Scott was a corporate attorney and business development professional in the San Francisco Bay Area from 1998 until July 2003.  Scott worked as director of business development and associate general counsel at Read-Rite Corporation, a publicly traded multi-national company acquired by Western Digital Corporation in 2003. Previously, Scott worked as an attorney at Brobeck, Phleger & Harrison LLP, and Crosby, Heafey, Roach & May (now Reed Smith), law firms, where he represented high tech emerging growth and large-cap public companies, and their investors and underwriters, on financing and acquisition transactions. 

Scott earned his JD cum laude from Santa Clara Law School in 1998 and his BA in psychology from University of California, Los Angeles, in 1995.  He has served on the board of trustees of Temple Emanuel in Honolulu since 2016 and has been a volunteer faculty member at the Punahou School Academy since 2015 where he co-teaches a business course. 

Scott Paul

Scott Gibson

Coming soon. 

Scott Gibson

David Hammond

Since 2014, David Hammond has led as CEO of CSI International, Inc., Horizon Publishing, and Opulence International Realty, showcasing his versatile leadership across diverse industries. With a rich background that includes roles as COO, Executive VP, Sales Manager, and Director of IT, David possesses a deep understanding of various business sectors. His journey to CEO was preceded by six years as an elected officer, enriching his leadership portfolio. David’s diverse experience extends beyond the corporate world; he was a proud member of the 1987 America’s Cup team, Stars and Stripes, and dedicated six years to the US Navy Submarine service. Currently, David contributes his expertise to several boards, including the Boca Ballet Theater, South Florida Manufacturers Association, and Florida Gold Coast Swimming, reflecting his commitment to community and industry excellence.

David Hammond

FOUNDER & CHIEF EXECUTIVE OFFICER

A proven leader and business owner, Bryson understands first-hand the hard work and determination required to build and run a successful enterprise. He started his first company at nineteen years old, cleaning medical offices and banks during the evening while attending college in the daytime. Since 2010, he has completed 47 transactions in the facility service & maintenance industry across the country.

In 2014 the Tampa Bay Business Journal awarded Bryson as one of Tampa Bay’s Up and Comers 30 Under 30. In 2018, he sold his companies and founded The Facilities Group. Fast-forward to today, he helps companies improve efficiency and achieve growth by acquiring, merging, selling, or restructuring.

His strong suits include operations, due-diligence, back-office oversight, and creating powerful business strategies custom tailored to each entity situation.

Bryson Raver