The Facilities Group Advantage
End To End Facility & Janitorial Maintenance Solutions
TFG provides customized solutions for your maintenance and cleaning service needs. Every surface matters. Whether you are looking for janitorial services, specialty cleaning services, emergency services, construction clean up, or every day janitorial management, TFG tailors its solutions to meet acceptable cleaning standards for each facility.
Client Centric Solutions
TFG is dedicated to being the preferred partner of choice to manage single-site or multisite locations and we have a track record of delivering high-quality services to our clients. 90% of clients have selected us as the sole provider of service for over 8 years running. We are a single-source provider of comprehensive services, backed by industry expertise in risk management and operational excellence.
Our focus is providing the right services to effectively, and efficiently, meet the demands of your business, whether a single-site or multiple. With our affordable rates, flexible payment terms, and ease of use, we tailor our services to meet the demands of the business to include:
- Single Point of Contact
- Access to the Client Portal Giving You Real-Time Data and Transparency.
- Sophisticated Quality Control Reporting, Customized for Each Client
- 24 Hours a Day / 7 Days a Week Emergency Services
- Centralized Corporate Billing
- Enhanced Quality Standards, Green Chemicals, and Easy to Order Consumables
Proven Service Delivery Model
The Facilities Group incorporates a customer satisfaction survey into our quality process. “Results” of the service are entered and maintained in service history. All services rated poor or fair are classified as quality defects and are reviewed by the program manager, customer service department, and the operations leadership for action management. Our goal is to have the quality defects resolved within 3 days. In addition to our daily quality management process, The Facilities Group incorporates the following steps into our quality plan:
- Dedicated Program Manager
- Advance training on the proper methods and tools to provide solutions for health, safety, and appearance.
- Inspections of the quality of workmanship being delivered.
- Performance reports to evaluate our service.
- Weekly Conference Calls /Quarterly Review Meeting
- Our Clients are covered 24/7
- National Janitorial Solutions has an answering service with an “On Call” Program Manager available 24/7
Future Ready Technology
JAN-IT is a major component of our comprehensive quality assurance process. Our proprietary janitorial management software is a web-based solution designed to analyze and evaluate custodial performance on the job while optimizing daily activities and assignments. Our cleaning staff uses JAN-IT to plan, manage and track productivity through one convenient mobile application, allowing us to:
- Generate and submit reports.
- Manage work orders.
- Send real-time cleaning updates.
- Schedule and verify cleaning tasks.
Building A Sustainable Future
The Facilities Group strives to minimize our impact on the environment and drive continuous improvement in Team Member safety, welfare, engagement, and inclusion. We recognize these efforts as integral to our business, driving long-term value creation for all of our partners and stakeholders.
As part of our commitment to provide increased transparency into our sustainability efforts, TFG is committed to developing a five-year plan of aspirational sustainability targets, set to launch in 2024.
he Facilities Group is committed to following a set of stewardship principles that were developed by pioneers of the green cleaning movement. These principles will help in our efforts to be good stewards of the buildings we service, their occupants, our employees, and the overall environment.
- Clean for health first and appearance second
- Minimize human exposure to contaminants and cleaning products
- Recognize cleaning as an environmental health benefit
- Commit to occupational development of cleaning personnel
- Communicate the value of healthy buildings
- Minimize chemical, particle and moisture residue when cleaning
- Ensure worker and occupant safety
- Contain and reduce all pollutants entering the building
- Dispose of cleaning products in environmentally safe ways
- Establish and document routine maintenance schedules
Find Out How We Can Help You Make The Best Impression With Your Facility
Contact us today to learn more about our Comprehensive Service Delivery Model that drives an enhanced customer experience through our technology-enabled workforce.
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