Cleaning for High Touch Points

You come into contact with several touch points throughout your day at work. You will touch your desk, doors, elevator buttons and more during the day. Everyone else in the building also handles the same surfaces you come into contact with regularly — this makes them high touch points. These spots also get dirty relatively quickly because of everyone who interacts with them.

These high touch areas must be cleaned correctly to ensure the health and safety of your staff. Touch point cleaning is essential to any facility that wants to limit the spread of illnesses and diseases.

What Are High Touch Points?

The surfaces and areas in your workplace used or handled frequently are known as high touch points. These surfaces get touched repeatedly throughout the day by most of the staff. They are often the dirtiest surfaces in the workplace and are easily contaminated by bacteria, pathogens and other microorganisms. These microorganisms can be easily spread throughout your workplace as employees carry them from high touch points to other surfaces.

Common high touch areas to disinfect include:

Access and Reception Areas

Access and reception areas have some of the most used surfaces in your office or building. The next time you walk through your facility, note how many times you touch a doorknob or push a door open. High touch points in access areas include:

  • Doors to the office, restrooms, meeting rooms, cafeteria or kitchen
  • Handles or push plates
  • Elevator and other access buttons
  • Waiting room chairs
  • Reception desks
  • Shared reception stationery

Power and Lights

High touch points in these areas are less of a concern if your workplace has automatic sensors. However, many facilities still rely on manual switch lights and power. Below are some typical power high touch points:

  • Light switches in meeting rooms, kitchens and bathrooms
  • Power outlets
  • Warehouse light switches
  • Thermostats
  • Control panels

Appliances and Equipment

Communal areas can be one of the most unhygienic locations in a facility due to how often staff use appliances and equipment throughout the day. These include:

  • Kettles and coffee machines
  • Toasters
  • Fridge doors and handles
  • Kitchen cupboard doors
  • Water coolers and fountains
  • Microwaves
  • Printers and photocopiers
  • Binders, guillotines and other shared equipment
  • Vending machines
  • Coffee or tea supplies, such as sugar tins
  • Teleconferencing equipment
  • Boardroom chairs


Even if every employee has their own desk, they are still high touch points. If you have hot desks, they are even more likely to be high touch surfaces. Some areas to focus on include:

  • Monitor screens and buttons
  • Keyboards and computer mouses
  • Desk surfaces
  • Chairs
  • Desk dividers
  • Track or touchpads
  • Phones
  • Storage cabinets

Other High Touch Surfaces

Common high touch points you may forget about include:

  • Handrails and banisters
  • Soap pumps
  • Sink taps
  • Remote controls
  • Bathroom dryers and paper dispensers
  • Keys
  • Towels in the kitchen or restrooms

Why High Touch Point Cleaning Is Essential

implementing a high touch point cleaning program

A clean working environment is essential to the health and happiness of your staff and customers. Cleaning frequently touched areas has grown popular among businesses due to the COVID-19 pandemic. A touch point cleaning program is the practice of cleaning, disinfecting and sanitizing high touch point surfaces throughout the day. Implementing a touch point cleaning program can help prevent the spread of common illnesses and limit cross-contamination between surfaces and people.

Your janitorial staff must know which high touch areas to clean and when. The Centers for Disease Control and Prevention (CDC) recommends cleaning high touch surfaces at least once a day for general workplaces. Surfaces that are touched less can be cleaned less often. A ceiling fan will need to be cleaned monthly rather than daily, for example.

You can also educate your staff on how they can protect themselves by sanitizing their workspaces to prevent the spread of bacteria and other pathogens.

Here are a few reasons you should implement high touch point cleaning practices:

Keeps Staff Healthy

Maintaining a clean facility is crucial to ensuring your staff stays healthy by stopping the spread of germs. A minor cold can easily be spread to everyone in the workplace through high touch points. Keeping frequently used surfaces clean and disinfecting them often can kill the bacteria that cause the common cold and flu, as well as more severe conditions, such as COVID-19.

Reduces Absenteeism and Presenteeism

High touch point cleaning can help reduce absenteeism and presenteeism in your company. Presenteeism is when an employee comes into work sick to avoid taking a sick day. This phenomenon comes with risks. Staff might be at work but functioning at lower levels than usual, resulting in lower productivity. The sick employee could also transfer their illness to others in the workplace.

Your employees are less likely to get sick with fewer bacteria and pathogens in the office or building, reducing the overall absenteeism and presenteeism rate throughout your business. A clean work environment can improve the overall productivity of your team.

Reassures Employees

COVID-19 has changed the way everyone views hygiene in the workplace. A study shows that 66% of workers in the United States say that cleaning practices in the office are more significant to them now than pre-COVID-19. The same survey found that nearly two-thirds of employees state that regularly seeing cleaning professionals at their workplace will make them feel better about being in the office.

This is important as more and more people return to the office. Your staff needs to be assured that you are taking the correct preventive measures to keep everyone at your job safe. High touch point cleaning effectively demonstrates that you consider hygiene a top priority. Employees are more willing to work in an environment they know is routinely cleaned and disinfected.

Prevents Cross-Contamination

Cross-contamination is when microorganisms are transferred from one surface or substance to another. High touch points are prime for cross-contamination as many people handle them throughout the day. Disinfecting these surfaces daily can prevent cross-contamination, especially if you encourage your staff to sanitize their hands after touching doors, elevator buttons and other touch points.

Implement High Touch Point Cleaning With The Facilities Group

It may seem daunting to practice high touch point cleaning on your own. Partnering with a professional janitorial service from National Janitorial Solutions can make it more manageable. We offer comprehensive cleaning services, including day-to-day janitorial management across all 50 states.

Our experienced team at TFG can create a customized approach to your unique cleaning needs. By partnering with the TFG   team, you will have access to innovative technology that will transform your facility. Contact us today for custom cleaning solutions for your site.

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Jack McCown

Coming soon. 

Jack McCown


Dwight has spent his entire career in the facility service and maintenance industry, holding various positions, including Integration, Human Resources, Accounting, Purchasing, and Information Technology. He prides himself on working alongside our partners and management teams on a daily basis.

Since 2015, Dwight has led the integration of over 25 transactions in the facility service space, including both platform and bolt-on opportunities.
Dwight’s responsibilities at The Facilities Group include business integration, operational due diligence, system synergies, project management, strategy execution, and day-to-day operational support and oversight.

He holds a Bachelor’s in Management from The University of Tampa’s John H. Sykes College of Business and is a Certified Professional in Human Resources (PHR). On the weekend, you may catch him on the golf course or at a local sporting event.



An experienced business leader with a successful track record of maximizing value to customers and internal stakeholders through driving innovation and growth within highly dynamic, technology-enabled mobile workforces.

Adam has held multiple positions over his 20+ year career with a focus on creating an engaged workforce, while supporting them with real-world solutions that are focused on an optimized process, technology, and conversion of data to information, with a blend of human and technical systems.

Some of Adam’s prior leadership positions include SVP US Operations at ABM and President of Unifi (formerly Delta Global Services), where Adam oversaw over 22,000 employees in nearly 200 airports performing multiple services including full ground handling, aircraft cleaning, security, cargo, facilities management and janitorial.

Adam received his Bachelor’s degree in Finance and his MBA from the University of Georgia.



Paul Gargagliano has over 20 years of experience in finance, public and private accounting, and has held several high-level financial positions within the janitorial and professional services industry. Paul’s experience also includes service in the United States Coast Guard for over 20 years where he retired as a Master Chief Boatswainsmate.

In addition, Paul also served in the Airborne Infantry of the United States Army. Paul has led teams at various levels and believes in the importance of culture and people for the success of all organizations.

Paul graduated summa cum laude from the University of South Florida with a Bachelor of Science degree in Business Administration. He is a Certified Public Accountant (CPA) in the States of California and Florida as well as a Chartered Global Management Accountant (CGMA). Paul was the previous CFO of Diversified Maintenance and Hill-Ward Henderson.



An experienced leader and executive, Dave has spent over thirty years in the facility management & service industry. This includes ten years as a facility manager as well as twenty years as a building service contractor executive.

Across his career, Dave has spearheaded operations & sales in several market segments such as janitorial, high rise window cleaning, painting, waterproofing, and caulking. During his time with The Facilities Group, Dave has successfully completed fifteen acquisitions, leading operational integration & processes, sales strategies, philosophy and most importantly culture.

Dave holds a Bachelor’s Degree in Management from the University of South Florida, and earned his Real Property Administrator (RPA), and Facility Manager Administrator (FMA) from BOMA in 1998, 1999, and his Green Cleaning Certification from the Green Clean Institute in 2005.



As the CHRO & Senior Vice President of People –Strategy and Solutions, Vivian Smith leads People functions that support both our business objectives and growth to ensure the success of the organization. She has proven abilities in developing and leading human capital management programs and People operations that allow for effectively advancing human capital to its highest potential while generating a culture of engagement and inclusion.

Vivian spent the last 16 years in a Senior HR Leadership role with ABM before joining The Facilities Group. She provided overall strategic HR leadership at corporate and subsidiary companies. Directed, implemented, and ensured compliance while fostering a workplace environment consistent with company values. Oversaw the development and administration of compliance and reporting functions, mergers and acquisition transitioning, organizational structure changes, performance management, training and development, employee relations, diversity, and inclusion. She directly oversaw the Houston, TX ABM HR Share Services office and ran point on all items related to People during the GCA acquisition where she successfully onboarded over 37,000 employees. Over the course of her time at ABM, Vivian spearheaded HR functions for 5+ acquisitions across the country, all with employee counts north of 2,500.



Jeff Hawkins has spent the past 20 years as a Sales and Marketing leader in the janitorial and facilities maintenance industry. He has led successful teams from local support offices to multi-million dollar national sales organizations. Jeff is an experienced leader in Franchising and working with Corporate Owned offices throughout the United States with Jani-King for 10+ years.

Prior to joining The Facilities Group, Jeff lead the National Sales Team at City Wide Franchise Co. His leadership and drive secured national partnerships with some of the largest companies in the transportation industry increasing organic growth from $8 million to $74 million in less than 3 years. His experience in Hospitality, Automotive, Logistics, Medical and Education vertical markets provides our companies with the education, training and support for future growth.



Keaton is an Information Technology (IT) professional with 15 years of progressive experience. Prior to joining The Facilities Group, Keaton was a Sr. IT Consultant with Leidos, a fortune 500 company, for eight years where he successfully led multiple large-scale development, implementation, upgrade, optimization, and sustainability projects for his clients with budgets exceeding $100M+ and project teams of 100+ members. Earlier in his career Keaton worked at Lakeland Regional Medical Center and previously interned at industry leading companies Ernst & Young, State Farm and Publix.

Originally from Indiana, Keaton earned his bachelor’s in Management Information Systems from the Indiana State University Scott College of Business and his master’s degree in Management Information Systems from the Indiana University Kelley School of Business, which is ranked in the top 25 among US business schools.

Keaton holds various certifications including Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL) Foundation.



Scott Henley is the Chief Operating Officer for The Facilities Group National Division. Scott joined a TFG subsidiary, Excel Building Services, in 2012 as VP of Operations. Scott developed and built the ISP division at Excel, which now services over 2000 locations nationally.

Scott brings more than 25 years of experience in Facilities Management. Scott studied Business Management at Augusta College, where he played baseball, and Georgia State University. Scott has been involved with both PRISM and ISSA for over 20 years. Scott resides in Fayetteville, Georgia, with his wife Amy and their two children.


David Hammond

Since 2014, David Hammond has led as CEO of CSI International, Inc., Horizon Publishing, and Opulence International Realty, showcasing his versatile leadership across diverse industries. With a rich background that includes roles as COO, Executive VP, Sales Manager, and Director of IT, David possesses a deep understanding of various business sectors. His journey to CEO was preceded by six years as an elected officer, enriching his leadership portfolio. David’s diverse experience extends beyond the corporate world; he was a proud member of the 1987 America’s Cup team, Stars and Stripes, and dedicated six years to the US Navy Submarine service. Currently, David contributes his expertise to several boards, including the Boca Ballet Theater, South Florida Manufacturers Association, and Florida Gold Coast Swimming, reflecting his commitment to community and industry excellence.

David Hammond

Group Chief Operations Officer

Alfu Miah serves as Group Chief Operations Officer at The Facilities Group. He is responsible for enabling business scalability while driving increased value through account management,  customer retention, topline growth, and enhanced profitability.  

At University of North London, he studied engineering and started his career in the automotive industry, designing and manufacturing cars. Since then, he has applied his continuous improvement mindset to drive substantial revenue growth across a variety of global industries-leveraging ample experience in facilities management, commercial operations, solutions design, and business transformation. He brings to TFG decades of proven success in the design, implementation and execution of compelling business growth, strategy, and solutions for some of the most respected companies around the world.

Alfu Miah

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Fergus, CFO


O’Connell brings extensive facility service leadership experience to the role, having served on the Board of Directors at The Facilities Group since October 2022. Prior to joining TFG, he was the CFO of Kellermeyer Bergensons Services (KBS).
O’Connell also held multiple executive leadership positions including CFO and CEO of the North American division at ISS, one of the largest facilities management companies in the world. He also led the sale and integration of Pristine Environments following its sales to KBS, a national janitorial company.
O’Connell, who holds a bachelor’s degree in business studies from the University of Limerick, has been recognized by industry colleagues for sound financial leadership throughout his career. He specializes in implementing successful growth strategies, operational excellence, and effective change management.

Fergus O'Connell

Mark Borge

Mark Borge has been a driving force in the facility services industry as the Principal and Co-founder of Best Facility Services since August 2004. Under his leadership, the company has grown to become a recognized name in the field, providing top-notch services that consistently exceed client expectations. Mark’s extensive background, which spans from sales at Swifty Printing/Redstone Visual Impressions to Vice President of Minuteman Press Arlington, has equipped him with a profound understanding of business operations and customer service excellence. His venture into real estate investment in 2008 further showcases his adeptness in identifying and capitalizing on market opportunities, strengthening his portfolio and contributing to his comprehensive skill set in both business management and investment strategies.

Mark Borge’s active and prior involvement in esteemed organizations like Lifestyles Unlimited, The Entrepreneurs Organization, and the United States Green Building Council showcases his dedication to professional growth and community engagement. His diverse interests are backed by a solid education, holding a Bachelor’s in Business Administration – Finance from UTA. Mark has held leadership roles in various boards, emphasizing his commitment to organizational success.

Mark Borge

Scott Paul

Scott Paul is the past president of The Facilities Group Hawaii, LLC (formerly known as Kleenco Group), a commercial building maintenance and janitorial company founded in Hawaii in 1971.  Scott acquired Kleenco Group in 2012, and over the subsequent nine years more than doubled revenue and quadrupled earnings. In 2021, Scott sold Kleenco Group to The Facilities Group.  Scott led the integration of Kleenco Group with its sister company, Armstrong Building Maintenance (acquired by The Facilities Group in 2020), when the two companies merged to form The Facilities Group Hawaii with 600 employees.  Scott led the combined company through 2023 and continues as a partner and advisor to The Facilities Group. 

Prior to acquiring Kleenco Group, Scott was president & CEO of Hoku Corporation, a Nasdaq-listed solar company based in Hawaii and majority-owned by a Chinese state-owned enterprise.  Scott first joined Hoku in 2003 as its VP business development & general counsel.  In 2008, Scott was promoted to chief operating officer, and in April 2010 became chief executive officer and joined Hoku’s board of directors.  Scott resigned as Hoku’s CEO in June 2012 but continued to serve on its board of directors as chairman of the restructuring committee until July 2013. 

Before joining Hoku, Scott was a corporate attorney and business development professional in the San Francisco Bay Area from 1998 until July 2003.  Scott worked as director of business development and associate general counsel at Read-Rite Corporation, a publicly traded multi-national company acquired by Western Digital Corporation in 2003. Previously, Scott worked as an attorney at Brobeck, Phleger & Harrison LLP, and Crosby, Heafey, Roach & May (now Reed Smith), law firms, where he represented high tech emerging growth and large-cap public companies, and their investors and underwriters, on financing and acquisition transactions. 

Scott earned his JD cum laude from Santa Clara Law School in 1998 and his BA in psychology from University of California, Los Angeles, in 1995.  He has served on the board of trustees of Temple Emanuel in Honolulu since 2016 and has been a volunteer faculty member at the Punahou School Academy since 2015 where he co-teaches a business course. 

Scott Paul

Scott Gibson

Coming soon. 

Scott Gibson


A proven leader and business owner, Bryson understands first-hand the hard work and determination required to build and run a successful enterprise. He started his first company at nineteen years old, cleaning medical offices and banks during the evening while attending college in the daytime. Since 2010, he has completed 47 transactions in the facility service & maintenance industry across the country.

In 2014 the Tampa Bay Business Journal awarded Bryson as one of Tampa Bay’s Up and Comers 30 Under 30. In 2018, he sold his companies and founded The Facilities Group. Fast-forward to today, he helps companies improve efficiency and achieve growth by acquiring, merging, selling, or restructuring.

His strong suits include operations, due-diligence, back-office oversight, and creating powerful business strategies custom tailored to each entity situation.

Bryson Raver