Is Your Company Cleaning for Health or Appearance? 

The cleanliness of your facility can have a significant impact on your business’s success. While cleaning services are a considerable investment, there are numerous benefits for your and your staff. Ensuring you have clean shared workspaces can improve collaboration and productivity, and clean stores enhance customer satisfaction.

Understanding whether your company is cleaning for appearance or health is crucial. Cleaning for appearance focuses on how your facility looks while cleaning for health focuses on proper sanitation. Businesses should clean for both health and appearance to safeguard the health of their employees and improve the impression they make on clients and customers.

Cleaning for Health vs. Appearance

The two main reasons we keep facilities clean are to improve people’s health and keep things looking good. Having a clean office or shop is crucial — most people are unwilling to work in a dirty environment or shop somewhere that shows little concern for the health and comfort of staff and clients.

Commercial businesses should clean for both health and appearance for several reasons. Clean facilities safeguard the health of employees and clients and create a professional image for your company. You can also improve staff productivity, reduce pests and attract new customers with a hygienic and welcoming facility.

Why You Should Clean Commercial Businesses for Appearance

Having a neat environment can increase employee morale, make visitors more comfortable and boost the productivity of your employees.

Cleaning for appearance generally focuses on keeping your facility looking clean and tidy. This type of cleaning is mainly surface cleaning. It involves picking up litter, removing dust and removing anything that may make the environment look dirty.

Why You Should Clean Commercial Businesses for Health

While some organizations may only clean for appearance, this can create long-term problems for the health and safety of those in the facility. Even when a surface looks clean, it may still have hidden contaminants that can spread diseases.

Cleaning for health is more intensive than cleaning for appearance. It requires sanitizing and disinfecting surfaces with detergents and sprays to eliminate germs, bacteria, pathogens and other disease-causing microorganisms. Fortunately, you can clean for health and appearance at the same time. Low-traffic areas mainly need to maintain a certain level of cleanliness to look good. On the other hand, you should clean areas and surfaces that people frequently touch or use at least once daily for both health and appearance.

Five Benefits of Cleaning for Health and Appearance

While keeping your facility clean may seem like a huge undertaking, it is essential for any organization to invest in its facility’s maintenance. Below are five benefits of cleaning for both health and appearance.

1. Creates Good First Impressions

Cleaning creates good first impressions

How people perceive your business when they first encounter it is key to your company’s reputation. A dirty office or shop can reflect negatively on your business — customers may feel that you lack professionalism or that your goods or services are of lower quality.

You want people to feel safe and comfortable when they visit your establishment. A tidy environment can create a welcoming ambiance for potential customers, investors and clients, who will see you as more professional and credible if your facility looks clean and well-maintained. It can also instill trust and confidence in your business, as cleanliness shows that you pay attention to details. Visitors who enter a clean, fresh-smelling facility will have a better impression of your company.

2. Attracts and Retain Customers

A clean and professional establishment can attract new customers and help you retain them regardless of your industry. A clean establishment looks more professional, and many people associate cleanliness with quality.

Clean, pleasant facilities can help draw people to enter your establishment, spend more time there and share their experiences with others. Customers who feel welcome and have enjoyed their time with you are more likely to return, especially if crucial areas such as your restrooms and reception are neat and welcoming.

3. Prevents Pests

Even cleaning for appearance can reduce the number of pests you have to deal with. Keeping your facility looking clean means removing debris and litter that can attract pests like ants, termites, flies and rats. Preventing these pests:

  • Aids in retaining clients: Consumers are quick to avoid stores or establishments with visible pest problems. One video or story about pests near food or in a public area can cause your sales to drop considerably.
  • Protects staff and visitor health: Pests can spread microbial and vector-borne diseases that threaten human health.
  • Prevents damage: From infested materials to chewed computers and wiring, pests can cause considerable damage to a facility.

4. Improves Employee Productivity

A clean environment can improve your employee’s productivity. The more clutter and mess around an employee, the more distracted and overwhelmed they may be. Some employees might even find a mess so bothersome that they focus on cleaning common areas rather than working. Ensuring that your staff has a clean office can help them concentrate on their work and increase their productivity by providing them with an orderly environment to work in.

A clean facility can also improve productivity by reducing the spread of illness. Healthy employees are absent less often and can give work their full attention.

5. Creates a Safer Workplace

Good hygiene is essential to the safety and health of your staff and anyone who visits your establishment. Cleaning for health eliminates germs, bacteria, pathogens and other microorganisms that can spread diseases. Sanitizing, cleaning and disinfecting high touch points can significantly reduce the spread of illnesses in a facility.

A clean facility will also have better air quality, as there will be less dust, pollen and other pollutants in the air. Better air quality can lower the number of allergic reactions and respiratory problems employees may experience.

A neat environment also has fewer hazards, making employees less likely to injure themselves by tripping over random obstacles. Regularly cleaning your office can eliminate fire hazards such as old documents and boxes and remove obstructions to emergency exits.

Clean for Health and Appearance With The Facilities Group

With consumers becoming more aware of organizations’ hygiene habits, it is vital to clean for both appearance and health. At TFG, we offer an extensive range of cleaning and sanitizing services that will make your facility look and feel spotless, from the windows to the walls.

Contact us today for expert janitorial services.

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Jack McCown

Coming soon. 

Jack McCown


Dwight has spent his entire career in the facility service and maintenance industry, holding various positions, including Integration, Human Resources, Accounting, Purchasing, and Information Technology. He prides himself on working alongside our partners and management teams on a daily basis.

Since 2015, Dwight has led the integration of over 25 transactions in the facility service space, including both platform and bolt-on opportunities.
Dwight’s responsibilities at The Facilities Group include business integration, operational due diligence, system synergies, project management, strategy execution, and day-to-day operational support and oversight.

He holds a Bachelor’s in Management from The University of Tampa’s John H. Sykes College of Business and is a Certified Professional in Human Resources (PHR). On the weekend, you may catch him on the golf course or at a local sporting event.



An experienced business leader with a successful track record of maximizing value to customers and internal stakeholders through driving innovation and growth within highly dynamic, technology-enabled mobile workforces.

Adam has held multiple positions over his 20+ year career with a focus on creating an engaged workforce, while supporting them with real-world solutions that are focused on an optimized process, technology, and conversion of data to information, with a blend of human and technical systems.

Some of Adam’s prior leadership positions include SVP US Operations at ABM and President of Unifi (formerly Delta Global Services), where Adam oversaw over 22,000 employees in nearly 200 airports performing multiple services including full ground handling, aircraft cleaning, security, cargo, facilities management and janitorial.

Adam received his Bachelor’s degree in Finance and his MBA from the University of Georgia.



Paul Gargagliano has over 20 years of experience in finance, public and private accounting, and has held several high-level financial positions within the janitorial and professional services industry. Paul’s experience also includes service in the United States Coast Guard for over 20 years where he retired as a Master Chief Boatswainsmate.

In addition, Paul also served in the Airborne Infantry of the United States Army. Paul has led teams at various levels and believes in the importance of culture and people for the success of all organizations.

Paul graduated summa cum laude from the University of South Florida with a Bachelor of Science degree in Business Administration. He is a Certified Public Accountant (CPA) in the States of California and Florida as well as a Chartered Global Management Accountant (CGMA). Paul was the previous CFO of Diversified Maintenance and Hill-Ward Henderson.



An experienced leader and executive, Dave has spent over thirty years in the facility management & service industry. This includes ten years as a facility manager as well as twenty years as a building service contractor executive.

Across his career, Dave has spearheaded operations & sales in several market segments such as janitorial, high rise window cleaning, painting, waterproofing, and caulking. During his time with The Facilities Group, Dave has successfully completed fifteen acquisitions, leading operational integration & processes, sales strategies, philosophy and most importantly culture.

Dave holds a Bachelor’s Degree in Management from the University of South Florida, and earned his Real Property Administrator (RPA), and Facility Manager Administrator (FMA) from BOMA in 1998, 1999, and his Green Cleaning Certification from the Green Clean Institute in 2005.



As the CHRO & Senior Vice President of People –Strategy and Solutions, Vivian Smith leads People functions that support both our business objectives and growth to ensure the success of the organization. She has proven abilities in developing and leading human capital management programs and People operations that allow for effectively advancing human capital to its highest potential while generating a culture of engagement and inclusion.

Vivian spent the last 16 years in a Senior HR Leadership role with ABM before joining The Facilities Group. She provided overall strategic HR leadership at corporate and subsidiary companies. Directed, implemented, and ensured compliance while fostering a workplace environment consistent with company values. Oversaw the development and administration of compliance and reporting functions, mergers and acquisition transitioning, organizational structure changes, performance management, training and development, employee relations, diversity, and inclusion. She directly oversaw the Houston, TX ABM HR Share Services office and ran point on all items related to People during the GCA acquisition where she successfully onboarded over 37,000 employees. Over the course of her time at ABM, Vivian spearheaded HR functions for 5+ acquisitions across the country, all with employee counts north of 2,500.



Jeff Hawkins has spent the past 20 years as a Sales and Marketing leader in the janitorial and facilities maintenance industry. He has led successful teams from local support offices to multi-million dollar national sales organizations. Jeff is an experienced leader in Franchising and working with Corporate Owned offices throughout the United States with Jani-King for 10+ years.

Prior to joining The Facilities Group, Jeff lead the National Sales Team at City Wide Franchise Co. His leadership and drive secured national partnerships with some of the largest companies in the transportation industry increasing organic growth from $8 million to $74 million in less than 3 years. His experience in Hospitality, Automotive, Logistics, Medical and Education vertical markets provides our companies with the education, training and support for future growth.



Keaton is an Information Technology (IT) professional with 15 years of progressive experience. Prior to joining The Facilities Group, Keaton was a Sr. IT Consultant with Leidos, a fortune 500 company, for eight years where he successfully led multiple large-scale development, implementation, upgrade, optimization, and sustainability projects for his clients with budgets exceeding $100M+ and project teams of 100+ members. Earlier in his career Keaton worked at Lakeland Regional Medical Center and previously interned at industry leading companies Ernst & Young, State Farm and Publix.

Originally from Indiana, Keaton earned his bachelor’s in Management Information Systems from the Indiana State University Scott College of Business and his master’s degree in Management Information Systems from the Indiana University Kelley School of Business, which is ranked in the top 25 among US business schools.

Keaton holds various certifications including Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL) Foundation.



Scott Henley is the Chief Operating Officer for The Facilities Group National Division. Scott joined a TFG subsidiary, Excel Building Services, in 2012 as VP of Operations. Scott developed and built the ISP division at Excel, which now services over 2000 locations nationally.

Scott brings more than 25 years of experience in Facilities Management. Scott studied Business Management at Augusta College, where he played baseball, and Georgia State University. Scott has been involved with both PRISM and ISSA for over 20 years. Scott resides in Fayetteville, Georgia, with his wife Amy and their two children.


David Hammond

Since 2014, David Hammond has led as CEO of CSI International, Inc., Horizon Publishing, and Opulence International Realty, showcasing his versatile leadership across diverse industries. With a rich background that includes roles as COO, Executive VP, Sales Manager, and Director of IT, David possesses a deep understanding of various business sectors. His journey to CEO was preceded by six years as an elected officer, enriching his leadership portfolio. David’s diverse experience extends beyond the corporate world; he was a proud member of the 1987 America’s Cup team, Stars and Stripes, and dedicated six years to the US Navy Submarine service. Currently, David contributes his expertise to several boards, including the Boca Ballet Theater, South Florida Manufacturers Association, and Florida Gold Coast Swimming, reflecting his commitment to community and industry excellence.

David Hammond

Group Chief Operations Officer

Alfu Miah serves as Group Chief Operations Officer at The Facilities Group. He is responsible for enabling business scalability while driving increased value through account management,  customer retention, topline growth, and enhanced profitability.  

At University of North London, he studied engineering and started his career in the automotive industry, designing and manufacturing cars. Since then, he has applied his continuous improvement mindset to drive substantial revenue growth across a variety of global industries-leveraging ample experience in facilities management, commercial operations, solutions design, and business transformation. He brings to TFG decades of proven success in the design, implementation and execution of compelling business growth, strategy, and solutions for some of the most respected companies around the world.

Alfu Miah

Ready to learn more about bringing your business into the Facilities Group family? Fill out the form below and our team will reach out to you within 24-48 hours. 

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Fergus, CFO


O’Connell brings extensive facility service leadership experience to the role, having served on the Board of Directors at The Facilities Group since October 2022. Prior to joining TFG, he was the CFO of Kellermeyer Bergensons Services (KBS).
O’Connell also held multiple executive leadership positions including CFO and CEO of the North American division at ISS, one of the largest facilities management companies in the world. He also led the sale and integration of Pristine Environments following its sales to KBS, a national janitorial company.
O’Connell, who holds a bachelor’s degree in business studies from the University of Limerick, has been recognized by industry colleagues for sound financial leadership throughout his career. He specializes in implementing successful growth strategies, operational excellence, and effective change management.

Fergus O'Connell

Mark Borge

Mark Borge has been a driving force in the facility services industry as the Principal and Co-founder of Best Facility Services since August 2004. Under his leadership, the company has grown to become a recognized name in the field, providing top-notch services that consistently exceed client expectations. Mark’s extensive background, which spans from sales at Swifty Printing/Redstone Visual Impressions to Vice President of Minuteman Press Arlington, has equipped him with a profound understanding of business operations and customer service excellence. His venture into real estate investment in 2008 further showcases his adeptness in identifying and capitalizing on market opportunities, strengthening his portfolio and contributing to his comprehensive skill set in both business management and investment strategies.

Mark Borge’s active and prior involvement in esteemed organizations like Lifestyles Unlimited, The Entrepreneurs Organization, and the United States Green Building Council showcases his dedication to professional growth and community engagement. His diverse interests are backed by a solid education, holding a Bachelor’s in Business Administration – Finance from UTA. Mark has held leadership roles in various boards, emphasizing his commitment to organizational success.

Mark Borge

Scott Paul

Scott Paul is the past president of The Facilities Group Hawaii, LLC (formerly known as Kleenco Group), a commercial building maintenance and janitorial company founded in Hawaii in 1971.  Scott acquired Kleenco Group in 2012, and over the subsequent nine years more than doubled revenue and quadrupled earnings. In 2021, Scott sold Kleenco Group to The Facilities Group.  Scott led the integration of Kleenco Group with its sister company, Armstrong Building Maintenance (acquired by The Facilities Group in 2020), when the two companies merged to form The Facilities Group Hawaii with 600 employees.  Scott led the combined company through 2023 and continues as a partner and advisor to The Facilities Group. 

Prior to acquiring Kleenco Group, Scott was president & CEO of Hoku Corporation, a Nasdaq-listed solar company based in Hawaii and majority-owned by a Chinese state-owned enterprise.  Scott first joined Hoku in 2003 as its VP business development & general counsel.  In 2008, Scott was promoted to chief operating officer, and in April 2010 became chief executive officer and joined Hoku’s board of directors.  Scott resigned as Hoku’s CEO in June 2012 but continued to serve on its board of directors as chairman of the restructuring committee until July 2013. 

Before joining Hoku, Scott was a corporate attorney and business development professional in the San Francisco Bay Area from 1998 until July 2003.  Scott worked as director of business development and associate general counsel at Read-Rite Corporation, a publicly traded multi-national company acquired by Western Digital Corporation in 2003. Previously, Scott worked as an attorney at Brobeck, Phleger & Harrison LLP, and Crosby, Heafey, Roach & May (now Reed Smith), law firms, where he represented high tech emerging growth and large-cap public companies, and their investors and underwriters, on financing and acquisition transactions. 

Scott earned his JD cum laude from Santa Clara Law School in 1998 and his BA in psychology from University of California, Los Angeles, in 1995.  He has served on the board of trustees of Temple Emanuel in Honolulu since 2016 and has been a volunteer faculty member at the Punahou School Academy since 2015 where he co-teaches a business course. 

Scott Paul

Scott Gibson

Coming soon. 

Scott Gibson


A proven leader and business owner, Bryson understands first-hand the hard work and determination required to build and run a successful enterprise. He started his first company at nineteen years old, cleaning medical offices and banks during the evening while attending college in the daytime. Since 2010, he has completed 47 transactions in the facility service & maintenance industry across the country.

In 2014 the Tampa Bay Business Journal awarded Bryson as one of Tampa Bay’s Up and Comers 30 Under 30. In 2018, he sold his companies and founded The Facilities Group. Fast-forward to today, he helps companies improve efficiency and achieve growth by acquiring, merging, selling, or restructuring.

His strong suits include operations, due-diligence, back-office oversight, and creating powerful business strategies custom tailored to each entity situation.

Bryson Raver