5 Benefits of Outsourcing Cleaning Services

Whether you work in an office setting or urgent care, hiring the right cleaner is essential for a healthy, productive workplace. Should you employ your own team or hire a professional company? We’ll discuss five benefits of outsourcing your cleaning services so you can choose what’s best for your organization.

1. Outsourcing Commercial Cleaning Services is Cost-Effective

While an in-house crew may seem more efficient, other factors will contribute to your overall expenses. Outsourcing your cleaning services maximizes your budget by reducing spending in areas like:

  • Cleaning supplies and equipment: Your in-house staff needs the right tools to do their job effectively. Cleaning equipment also requires regular maintenance, replacements or repairs. With outsourcing, you can cut or even eliminate these costs. Professional cleaners bring their own supplies, and the best cleaning companies have access to the latest technology.
  • Hiring: You want the best for your company, meaning you need to screen, interview and onboard the right people. Recruitment expenses can add up quickly, especially if you’re hiring an entire team — the Society of Human Resource Management (SHRM) places the average cost per hire at $4,425. Hiring a professional cleaning service ensures you get high-quality results and exceptional value with no turnover.
  • Training: Formal training reduces the risk of damages, improper cleaning and other safety and liability concerns. However, this investment costs time and an average of $1,286 per recruit. Outsourced commercial cleaning services let you skip the process, providing you with flawless outcomes and immediate peace of mind.
  • Wages, benefits and taxes: Maintaining your building’s appearance is an ongoing process — what if your janitorial requirements change? Expert cleaning services let you adjust your rates based on your organization’s needs. Rather than paying a flat sum, you can get the services you want at the right price every time.

2. Outsourcing Janitorial Services Improves Building Maintenance

Thorough maintenance offers more than improved cleanliness. It boosts employee morale, health and savings on more costly repairs and servicing. Professional cleaners have the training and motivation to help you consistently maintain a safer, more productive environment:

  • High standards: Professionals value your satisfaction. They adhere to strict guidelines, use the latest techniques and equipment and offer reliable customer support to ensure you receive your desired results.
  • Follow-ups: The best companies know that your customer experience goes beyond cleaning. High-quality providers like The Facilities Group (TFG) will check in with you through weekly calls, quarterly reviews, and monthly reports. If you have any concerns, you can expect a prompt resolution thanks to diligent after-service monitoring.
  • Efficiency: You specialize in a specific field, and so do your cleaners. Their knowledge, experience, and equipment allow them to complete jobs faster than in-house employees, making building maintenance more manageable and effective.

3. Professional Cleaning Services Reduce Your Workload

Whether you’re an operations manager, business owner or decision-maker, you have a lot on your plate. Outsourcing simplifies the entire janitorial process, allowing you to streamline your work, get more done and save time and money. You can have:

  • Comprehensive services: You require a team that can cover a wide range of janitorial services, and skilled workers are increasingly hard to find. Outsourcing eliminates the cost and risk of recruiting and retaining these employees. From pressure washing to hard floor cleaning, you’ll have every commercial cleaning solution in one convenient place.
  • Minimal paperwork: When employing an in-house team, you’ll also have to manage job applications, tax forms, documents, and other administrative duties. Staying on top of paperwork takes up valuable time, but hiring outsourced providers is quick and easy — assess your needs, read and sign a contract and get the job done.
  • Delegate your work: Managing your responsibilities makes you a more effective leader. By outsourcing, you’ll have the most competent people on duty, more efficient operations, and better outcomes. Successful delegators can dedicate more attention to strategizing, managing higher-level tasks, and helping their business grow.

Reduce your workload by outsourcing cleaning services

4. Outsourced Service Providers Are Dependable

Continuously maintaining your facility requires a dependable service provider. When you need consistent results, a reliable company offers quality assurance in every aspect, including:

  • Availability: Employees may be absent due to sickness, injury or vacation time. Whether you need holiday or emergency servicing, you can count on professionals to be there when — and where — you need them. Multisite owners and managers will benefit from nationwide coverage.
  • Longevity: An expert janitorial service provider has years of experience and countless completed projects under their belt. Such long-standing companies often have a loyal client base and excellent reviews, showcasing their ability to deliver high-quality work every time. Receive their expertise and exceptional results without the training times or costs.
  • Responsiveness: Time is money. If you run into an issue or quality defect, an outsourced provider will resolve it as quickly as possible. TFG even pairs you with a program manager who’s available for around-the-clock help.
  • Accountability: You expect your providers to arrive, accomplish tasks and report to you on time. Your outsourced company will use innovative software like Lighthouse to boost efficiency, track progress and keep you in the loop.

5. Expert Cleaners Can Accommodate Specific Requests

Different businesses and industries have different needs. Whether you want weekly or daily cleaning, outsourced services have the flexibility and versatility to accommodate your requirements. We’ll handle requests of any size or complexity:

  • Numerous industries: Cleanliness is a desirable quality in any field. No matter what industry you work in, professional cleaners can make your facility sparkle. We provide exceptional outcomes across multiple industries while complying with field or facility-specific standards.
  • Customized solutions: A competent company understands that every client is unique. At TFG, we tailor our services to fit your commercial site. You can trust us to meet your needs, from construction cleanup to day-to-day management.
  • Individualized experience: With outsourced cleaning services, you’re in charge. Enjoy a client-centric experience that caters to your preferences with real-time data, custom quality reporting and an extra layer of insurance. If you have business-specific demands, you can easily track compliance, offer feedback and adjust your services.

Hire a Professional Cleaning Service Today

You can experience the benefits of outsourcing commercial cleaning services right now. TFG is your single-source solution for all janitorial needs. We bolster our client-focused process with flexible payment terms, affordable rates, 24-hour customer support and easy-to-use resources. For more than 35 years, we’ve helped clients like you save big and accomplish more.

Contact us to discover how we can transform your facility!

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Jack McCown

Coming soon. 

Jack McCown


Dwight has spent his entire career in the facility service and maintenance industry, holding various positions, including Integration, Human Resources, Accounting, Purchasing, and Information Technology. He prides himself on working alongside our partners and management teams on a daily basis.

Since 2015, Dwight has led the integration of over 25 transactions in the facility service space, including both platform and bolt-on opportunities.
Dwight’s responsibilities at The Facilities Group include business integration, operational due diligence, system synergies, project management, strategy execution, and day-to-day operational support and oversight.

He holds a Bachelor’s in Management from The University of Tampa’s John H. Sykes College of Business and is a Certified Professional in Human Resources (PHR). On the weekend, you may catch him on the golf course or at a local sporting event.



An experienced business leader with a successful track record of maximizing value to customers and internal stakeholders through driving innovation and growth within highly dynamic, technology-enabled mobile workforces.

Adam has held multiple positions over his 20+ year career with a focus on creating an engaged workforce, while supporting them with real-world solutions that are focused on an optimized process, technology, and conversion of data to information, with a blend of human and technical systems.

Some of Adam’s prior leadership positions include SVP US Operations at ABM and President of Unifi (formerly Delta Global Services), where Adam oversaw over 22,000 employees in nearly 200 airports performing multiple services including full ground handling, aircraft cleaning, security, cargo, facilities management and janitorial.

Adam received his Bachelor’s degree in Finance and his MBA from the University of Georgia.



Paul Gargagliano has over 20 years of experience in finance, public and private accounting, and has held several high-level financial positions within the janitorial and professional services industry. Paul’s experience also includes service in the United States Coast Guard for over 20 years where he retired as a Master Chief Boatswainsmate.

In addition, Paul also served in the Airborne Infantry of the United States Army. Paul has led teams at various levels and believes in the importance of culture and people for the success of all organizations.

Paul graduated summa cum laude from the University of South Florida with a Bachelor of Science degree in Business Administration. He is a Certified Public Accountant (CPA) in the States of California and Florida as well as a Chartered Global Management Accountant (CGMA). Paul was the previous CFO of Diversified Maintenance and Hill-Ward Henderson.



An experienced leader and executive, Dave has spent over thirty years in the facility management & service industry. This includes ten years as a facility manager as well as twenty years as a building service contractor executive.

Across his career, Dave has spearheaded operations & sales in several market segments such as janitorial, high rise window cleaning, painting, waterproofing, and caulking. During his time with The Facilities Group, Dave has successfully completed fifteen acquisitions, leading operational integration & processes, sales strategies, philosophy and most importantly culture.

Dave holds a Bachelor’s Degree in Management from the University of South Florida, and earned his Real Property Administrator (RPA), and Facility Manager Administrator (FMA) from BOMA in 1998, 1999, and his Green Cleaning Certification from the Green Clean Institute in 2005.



As the CHRO & Senior Vice President of People –Strategy and Solutions, Vivian Smith leads People functions that support both our business objectives and growth to ensure the success of the organization. She has proven abilities in developing and leading human capital management programs and People operations that allow for effectively advancing human capital to its highest potential while generating a culture of engagement and inclusion.

Vivian spent the last 16 years in a Senior HR Leadership role with ABM before joining The Facilities Group. She provided overall strategic HR leadership at corporate and subsidiary companies. Directed, implemented, and ensured compliance while fostering a workplace environment consistent with company values. Oversaw the development and administration of compliance and reporting functions, mergers and acquisition transitioning, organizational structure changes, performance management, training and development, employee relations, diversity, and inclusion. She directly oversaw the Houston, TX ABM HR Share Services office and ran point on all items related to People during the GCA acquisition where she successfully onboarded over 37,000 employees. Over the course of her time at ABM, Vivian spearheaded HR functions for 5+ acquisitions across the country, all with employee counts north of 2,500.



Jeff Hawkins has spent the past 20 years as a Sales and Marketing leader in the janitorial and facilities maintenance industry. He has led successful teams from local support offices to multi-million dollar national sales organizations. Jeff is an experienced leader in Franchising and working with Corporate Owned offices throughout the United States with Jani-King for 10+ years.

Prior to joining The Facilities Group, Jeff lead the National Sales Team at City Wide Franchise Co. His leadership and drive secured national partnerships with some of the largest companies in the transportation industry increasing organic growth from $8 million to $74 million in less than 3 years. His experience in Hospitality, Automotive, Logistics, Medical and Education vertical markets provides our companies with the education, training and support for future growth.



Keaton is an Information Technology (IT) professional with 15 years of progressive experience. Prior to joining The Facilities Group, Keaton was a Sr. IT Consultant with Leidos, a fortune 500 company, for eight years where he successfully led multiple large-scale development, implementation, upgrade, optimization, and sustainability projects for his clients with budgets exceeding $100M+ and project teams of 100+ members. Earlier in his career Keaton worked at Lakeland Regional Medical Center and previously interned at industry leading companies Ernst & Young, State Farm and Publix.

Originally from Indiana, Keaton earned his bachelor’s in Management Information Systems from the Indiana State University Scott College of Business and his master’s degree in Management Information Systems from the Indiana University Kelley School of Business, which is ranked in the top 25 among US business schools.

Keaton holds various certifications including Project Management Professional (PMP) and Information Technology Infrastructure Library (ITIL) Foundation.



Scott Henley is the Chief Operating Officer for The Facilities Group National Division. Scott joined a TFG subsidiary, Excel Building Services, in 2012 as VP of Operations. Scott developed and built the ISP division at Excel, which now services over 2000 locations nationally.

Scott brings more than 25 years of experience in Facilities Management. Scott studied Business Management at Augusta College, where he played baseball, and Georgia State University. Scott has been involved with both PRISM and ISSA for over 20 years. Scott resides in Fayetteville, Georgia, with his wife Amy and their two children.


David Hammond

Since 2014, David Hammond has led as CEO of CSI International, Inc., Horizon Publishing, and Opulence International Realty, showcasing his versatile leadership across diverse industries. With a rich background that includes roles as COO, Executive VP, Sales Manager, and Director of IT, David possesses a deep understanding of various business sectors. His journey to CEO was preceded by six years as an elected officer, enriching his leadership portfolio. David’s diverse experience extends beyond the corporate world; he was a proud member of the 1987 America’s Cup team, Stars and Stripes, and dedicated six years to the US Navy Submarine service. Currently, David contributes his expertise to several boards, including the Boca Ballet Theater, South Florida Manufacturers Association, and Florida Gold Coast Swimming, reflecting his commitment to community and industry excellence.

David Hammond

Group Chief Operations Officer

Alfu Miah serves as Group Chief Operations Officer at The Facilities Group. He is responsible for enabling business scalability while driving increased value through account management,  customer retention, topline growth, and enhanced profitability.  

At University of North London, he studied engineering and started his career in the automotive industry, designing and manufacturing cars. Since then, he has applied his continuous improvement mindset to drive substantial revenue growth across a variety of global industries-leveraging ample experience in facilities management, commercial operations, solutions design, and business transformation. He brings to TFG decades of proven success in the design, implementation and execution of compelling business growth, strategy, and solutions for some of the most respected companies around the world.

Alfu Miah

Ready to learn more about bringing your business into the Facilities Group family? Fill out the form below and our team will reach out to you within 24-48 hours. 

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Fergus, CFO


O’Connell brings extensive facility service leadership experience to the role, having served on the Board of Directors at The Facilities Group since October 2022. Prior to joining TFG, he was the CFO of Kellermeyer Bergensons Services (KBS).
O’Connell also held multiple executive leadership positions including CFO and CEO of the North American division at ISS, one of the largest facilities management companies in the world. He also led the sale and integration of Pristine Environments following its sales to KBS, a national janitorial company.
O’Connell, who holds a bachelor’s degree in business studies from the University of Limerick, has been recognized by industry colleagues for sound financial leadership throughout his career. He specializes in implementing successful growth strategies, operational excellence, and effective change management.

Fergus O'Connell

Mark Borge

Mark Borge has been a driving force in the facility services industry as the Principal and Co-founder of Best Facility Services since August 2004. Under his leadership, the company has grown to become a recognized name in the field, providing top-notch services that consistently exceed client expectations. Mark’s extensive background, which spans from sales at Swifty Printing/Redstone Visual Impressions to Vice President of Minuteman Press Arlington, has equipped him with a profound understanding of business operations and customer service excellence. His venture into real estate investment in 2008 further showcases his adeptness in identifying and capitalizing on market opportunities, strengthening his portfolio and contributing to his comprehensive skill set in both business management and investment strategies.

Mark Borge’s active and prior involvement in esteemed organizations like Lifestyles Unlimited, The Entrepreneurs Organization, and the United States Green Building Council showcases his dedication to professional growth and community engagement. His diverse interests are backed by a solid education, holding a Bachelor’s in Business Administration – Finance from UTA. Mark has held leadership roles in various boards, emphasizing his commitment to organizational success.

Mark Borge

Scott Paul

Scott Paul is the past president of The Facilities Group Hawaii, LLC (formerly known as Kleenco Group), a commercial building maintenance and janitorial company founded in Hawaii in 1971.  Scott acquired Kleenco Group in 2012, and over the subsequent nine years more than doubled revenue and quadrupled earnings. In 2021, Scott sold Kleenco Group to The Facilities Group.  Scott led the integration of Kleenco Group with its sister company, Armstrong Building Maintenance (acquired by The Facilities Group in 2020), when the two companies merged to form The Facilities Group Hawaii with 600 employees.  Scott led the combined company through 2023 and continues as a partner and advisor to The Facilities Group. 

Prior to acquiring Kleenco Group, Scott was president & CEO of Hoku Corporation, a Nasdaq-listed solar company based in Hawaii and majority-owned by a Chinese state-owned enterprise.  Scott first joined Hoku in 2003 as its VP business development & general counsel.  In 2008, Scott was promoted to chief operating officer, and in April 2010 became chief executive officer and joined Hoku’s board of directors.  Scott resigned as Hoku’s CEO in June 2012 but continued to serve on its board of directors as chairman of the restructuring committee until July 2013. 

Before joining Hoku, Scott was a corporate attorney and business development professional in the San Francisco Bay Area from 1998 until July 2003.  Scott worked as director of business development and associate general counsel at Read-Rite Corporation, a publicly traded multi-national company acquired by Western Digital Corporation in 2003. Previously, Scott worked as an attorney at Brobeck, Phleger & Harrison LLP, and Crosby, Heafey, Roach & May (now Reed Smith), law firms, where he represented high tech emerging growth and large-cap public companies, and their investors and underwriters, on financing and acquisition transactions. 

Scott earned his JD cum laude from Santa Clara Law School in 1998 and his BA in psychology from University of California, Los Angeles, in 1995.  He has served on the board of trustees of Temple Emanuel in Honolulu since 2016 and has been a volunteer faculty member at the Punahou School Academy since 2015 where he co-teaches a business course. 

Scott Paul

Scott Gibson

Coming soon. 

Scott Gibson


A proven leader and business owner, Bryson understands first-hand the hard work and determination required to build and run a successful enterprise. He started his first company at nineteen years old, cleaning medical offices and banks during the evening while attending college in the daytime. Since 2010, he has completed 47 transactions in the facility service & maintenance industry across the country.

In 2014 the Tampa Bay Business Journal awarded Bryson as one of Tampa Bay’s Up and Comers 30 Under 30. In 2018, he sold his companies and founded The Facilities Group. Fast-forward to today, he helps companies improve efficiency and achieve growth by acquiring, merging, selling, or restructuring.

His strong suits include operations, due-diligence, back-office oversight, and creating powerful business strategies custom tailored to each entity situation.

Bryson Raver